FAQs

Click within the Menu Box below to see a selection of the most frequently asked questions. Select one and press FILTER.

Alternatively, please contact our Customer Service team on 01852 500378 or email sales@top-designer.co.uk.

Price Match Guarantee

  • Price Match Guarantee

    Here at Top Designer we always want to make sure you get the very best price on our products. We check our prices against our competitors to make certain we are competitive. However, occasionally you may find the same product elsewhere at a cheaper price. If this is the case we will match that price. Please note that the conditions below apply.

    How to claim

    Prior to ordering your chosen product, please phone our Sales Department on 01852 500378. Please ensure you have the following information to hand: 

    • The code/name of the product you wish to order.
    • The name of the website where you have found the cheaper product.

    We will then be in a position to check this information and, if the Terms and Conditions are met, we can match the price.

    Price match after purchase

    If you find the exact same product at a cheaper price within 7 days of your purchase, please email our Sales Department on sales@top-designer.co.uk with the following information:

    • Your name.
    • Your order number.
    • The product in your order that you have found cheaper.
    • The website where you have found this cheaper price.

    We will then be in a position to check this information and, if the Terms and Conditions are met, we can match the price. 

    Price Match Terms & Conditions

    • We only match the prices from official online retail websites. No auction, price comparison sites or marketplace sellers can be used (such as Amazon, eBay, Gumtree)
    • The product on the competitor's site must be new and identical in every way to the product from Top Designer (no seconds).
    • Carriage charge will NOT be price matched.
    • The product must be in stock within the exact same timescale as the product from Top Designer.
    • Batch-dyed products that are discontinued or sold as a clearance item or via an outlet line on a competitor's website will NOT be price matched.
    • The price match guarantee is only valid on the same day you contact us. The Sales Department must confirm the price match before any monies are refunded. 
    • All prices compared must be against the full order including, for example, the delivery charge.
    • The offer is in no way transferable
    • Made-to-measure items such as curtains, roman blinds, cushions and tiebacks are excluded from price matching.
    • The competitor's website must be of the same high quality as Top Designer and must display information such as their registered company number, customer service phone number, registered address.

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PRICE MATCH GUARANTEE

We always want to make sure you get the very best price on our products. We check our prices to make certain we are competitive. However, occasionally you may find the same product elsewhere at a cheaper price. If this is the case we will match that price. Conditions apply. See Home Page for details.